Welcome to Jedda Star! Our Return Policy outlines the procedures and conditions for returning items purchased from our website. Please read this policy carefully before making a purchase.

1. Eligibility

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Items that have been personalized or customized cannot be returned unless they arrived damaged or defective.
• Returns are accepted within 7(Seven) days from the date of purchase.

2. How to Initiate a Return

• To initiate a return, please get in touch with our customer service team at info@jeddastar.com to obtain a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the package.
• Ship the item(s) back to us in its original packaging, along with the original invoice or receipt.

3. Refund Process

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within +971558785151 days.

4. Shipping Costs

• Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Exchanges

• If you need to exchange an item for a different size or color, please contact our customer service team to arrange for an exchange.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

7. Non-Returnable Items

• Certain items are non-returnable, including gift cards, downloadable software products, and perishable goods.

8. Contact Us

If you have any questions about our Return Policy, please contact us at info@jeddastar.com /+971558785151.

By making a purchase from our website, you acknowledge that you have read, understood, and agree to abide by our Return Policy. This Return Policy is subject to change without notice.